The etech Diaries
The etech Diaries
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Etech’s world facilities – Onshore, Nearshore, and Offshore, have the capabilities to customise the solution that best in good shape all of your needs. With Etech’s worldwide outreach, Etech is usually accessible to assist your customers and deliver regular Excellent experiences.
a chance to Consider with your toes in a quick-paced surroundings where messages over chat, connect with and electronic mail arrive rapidly and furious;
In conjunction with Sr. coach and Assistant schooling leader, difficulties written and oral warnings and or reprimands to agents for offenses as outlined in the worker handbook.
We’ve been supplying benefit for our clientele by way of IT automation and Handle answers for a lot more than 30 yrs. find out who we've been and exactly where we came from.
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talk to recent and possible read more consumers using a range of Laptop or computer and telecommunications technological know-how/computer software to give data and remedy inquiries
an experienced demeanor with a chance to get possession of every chat and electronic mail and discover an answer for every customer
A typical working day consists of producing and answering inbound and outbound phone calls, preserving account documentation, and creating a good rapport with our customer foundation.
e., "1st contact resolution"), and stop future issues Every time attainable by educating our consumers and examining their accounts. You will oversee all challenges to resolution, regardless if delegated to other groups.
Empathize and use delicate competencies when customers are facing difficulty Using the supplied expert services and center on obtaining the appropriate solution.
shown capability to satisfy deadlines, total significant time delicate tasks & adapt promptly to last second alterations
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Be open and responsive to steady coaching, choose an Lively position in overall performance arranging and intention environment.
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